Refund & Cancellation Policy

1. Subscription cancellation

You may cancel your subscription any time from your account's billing settings or by emailing hello@fabriclens.in. Cancellation prevents automatic renewal at the end of the current period — you keep full access until that date.

2. Refund eligibility

• 7-day money-back window. If you used fewer than 5 credits in the first 7 days of a paid plan, you can request a full refund. Email hello@fabriclens.in with your transaction ID.
• Service outage. If FabricLens is unavailable for more than 24 consecutive hours during your billing period, we will pro-rate the refund.
• Duplicate charge. If your payment provider charged you twice for the same plan, we refund the duplicate within 7 working days.

3. Non-refundable cases

• Credits already consumed by analyses, exports, or design generations.
• Subscriptions where more than 50% of credits have been used.
• Accounts terminated for violating our Terms of Service (e.g. abusive use, fake supplier docs, scraping).

4. How to request a refund

1. Email hello@fabriclens.in with subject "Refund Request".
2. Include your account email, transaction ID (Razorpay payment ID or UTR), and reason.
3. We respond within 3 working days. Approved refunds are processed via the original payment method.
4. Bank credit time depends on your bank but is typically 5–10 working days after we initiate the refund.

5. Marketplace transactions

FabricLens does not facilitate or hold funds for fabric / yarn marketplace transactions — payments and refunds happen directly between buyers and sellers. Disputes between marketplace users are not covered by this policy. Report fraud or fake listings to hello@fabriclens.in.

6. Contact

Refund queries: hello@fabriclens.in · WhatsApp +91 77354 63539.